Terms & Conditions change88

1. Introduction and Acceptance of Terms

change88 is an online gambling platform operating under international licensing, providing online slot, live casino, sports betting and various other game services to players in Malaysia. These terms and conditions constitute a valid and binding agreement between change88 ("Platform", "we") and every individual who registers or uses our services ("Member", "you").

Use of any part of the change88 platform, including browsing, registration, deposits, gaming, or use of bonuses, constitutes full acceptance of these terms and conditions and all related policies including our Privacy Policy and Responsible Gambling Policy.

We recommend you keep a copy of this document for personal reference. Any enquiries relating to these terms may be directed to our customer support team via 24/7 live chat or email.

2. Membership Eligibility

To register and use the change88 platform, you must meet all of the following requirements:

• Be at least 21 years old on the date of registration.
• Be an individual with full legal capacity to enter into a binding agreement.
• Not be prohibited by the laws or regulations of your place of residence from participating in online gambling activities.
• Register an account on your own behalf only, not on behalf of another person or business entity.
• Have not previously been banned or had an account suspended by change88.
• Not hold more than one active account on the change88 platform.

3. Account Registration

3.1 Registration Information

During registration, you are required to provide accurate, complete and current information. Information to be provided includes your full name as per your identity card (MyKad), an active mobile phone number, a valid email address, and any other details required by the registration form.

3.2 One Account Per Member

Each individual is only permitted to hold one active account at change88. Holding multiple accounts is strictly prohibited. If change88 identifies that an individual holds more than one account, all such accounts may be terminated and all balances forfeited.

3.3 Password Security

You are fully responsible for choosing a strong password and keeping it confidential. Do not share your login details with anyone. change88 will never ask for your password through any communication channel. If you suspect your account has been compromised, contact our support team immediately.

3.4 Identity Verification

Before the first withdrawal is processed, change88 reserves the right to require full identity verification. This process may involve submitting a copy of your MyKad and proof of the payment method used. This is a standard security measure to protect our members.

4. Deposits and Withdrawals

4.1 Payment Methods

change88 accepts deposits and processes withdrawals through the following methods: Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost, and cryptocurrency (USDT, BTC, ETH). All transactions are processed in Malaysian Ringgit (RM / MYR), except cryptocurrency transactions which use the prevailing exchange rate at the time of processing.

4.2 Deposit and Withdrawal Limits

• Minimum deposit: RM10 for all payment methods.
• Minimum withdrawal: RM100 per withdrawal request.
• Withdrawal processing time: between 15 minutes and 2 hours after verification.

4.3 Withdrawal Policy

Withdrawals may only be made to the same account or payment method used for the deposit. change88 does not permit fund transfers to third parties. All withdrawal requests are subject to a security review before being approved.

4.4 Cryptocurrency

For users who choose USDT, BTC or ETH as their payment method, the exchange rate applied is the prevailing market rate at the time the transaction is processed. change88 does not bear any losses arising from fluctuations in cryptocurrency value.

5. Bonus and Promotion Terms

5.1 Welcome Bonus

change88 offers a 100% welcome bonus on the first deposit, up to a maximum of RM1,000. This bonus is subject to a wagering requirement of 15 times the bonus value received before any winnings from the bonus can be withdrawn.

Calculation example:

• Deposit RM100 → Bonus RM100 → Balance RM200 → Wagering required: RM100 × 15 = RM1,500
• Deposit RM2,200 → Bonus RM1,000 → Balance RM3,200 → Wagering required: RM1,000 × 15 = RM15,000

5.2 General Bonus Terms

• Each member is entitled to the welcome bonus once only.
• Bonuses cannot be withdrawn directly; they must be used for wagering first.
• If cash is withdrawn before the wagering requirement is met, the bonus and any related winnings will be forfeited.
• change88 reserves the right to withdraw a bonus if the terms are not met or if there are signs of abuse.
• Other promotions such as VIP cashback, birthday bonuses and referral programmes have their own terms announced alongside each promotion.

5.3 VIP Programme

The change88 VIP programme has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Each tier offers a different weekly cashback — Bronze up to 0.2%, Silver up to 0.5%, Gold up to 0.7%, Platinum up to 1.0%, and Diamond up to 1.2%. Eligibility for tier upgrades depends on the member's wagering activity from time to time.

6. Game Rules

All games available on the change88 platform — including online slots, live casino (baccarat, roulette, blackjack, sic bo), sports betting and other games — use a certified random number generator (RNG) or are monitored by licensed software providers. This ensures fairness in every game round.

• Game results are final and cannot be disputed after a round is completed, unless a confirmed technical fault has occurred.
• In the event of a technical disruption during a game, change88 reserves the right to void or suspend the affected round and return the wager to the member's account.
• The use of automation software, bots, or any tool that provides an unfair advantage is prohibited and may result in immediate account termination.
• Wagers placed using funds obtained through fraudulent activity or money laundering will be voided and reported to the relevant authorities.

The RTP (Return to Player) for each game varies according to the provider and game type. General RTP information can be found in the help section of each game. RTP values for slot games vary by provider and game title.

7. Member Responsibilities

As a change88 member, you agree to:

• Provide true and accurate information during registration and update that information whenever changes occur.
• Be fully responsible for all activity that takes place in your account.
• Not allow others to use your account.
• Not use this platform for any purpose that violates the law or change88 policies.
• Notify change88 immediately if you suspect your account has been accessed without authorisation.
• Comply with all applicable local laws regarding online gambling.

8. Account Suspension and Termination

8.1 Termination by Member

Members may request account closure at any time by contacting the change88 customer support team. Before the account is closed, all active bonus wagering requirements must be completed or cancelled, and any eligible cash balance may be withdrawn through the usual procedure.

8.2 Termination by change88

change88 reserves the right to suspend or terminate any member's account without prior notice if:

• There is evidence of fraud, system manipulation, or malicious activity.
• The member has breached any term in this document.
• There is a legal compliance requirement or instruction from the relevant authority.
• The account has been inactive beyond the period specified in our inactive account policy.

8.3 Self-Exclusion

change88 provides a self-exclusion option for members who feel they need a break from gambling activity. Members may apply for temporary or permanent self-exclusion through the customer support team. During the exclusion period, the account cannot be accessed and no bonuses will be offered.

9. Personal Data Protection

change88 prioritises the security and privacy of all members' personal information. The collection, processing and storage of your personal data is carried out in accordance with our detailed Privacy Policy, in line with Malaysia's Personal Data Protection Act 2010 (PDPA).

Your personal information is used solely for the purposes of account management, transaction processing, legal compliance and service communication. We do not sell or share your personal information with third parties without your consent, except as set out in our Privacy Policy or where required by law.

For more information on how we handle your personal data, please refer to our full Privacy Policy.

10. Dispute Resolution

Should any dispute arise relating to a transaction, game outcome or use of the platform, members should first contact the change88 customer support team via live chat or email to seek a resolution. Our team will work to resolve each case within a reasonable time.

If a dispute cannot be resolved at the customer support level, the matter may be referred to the relevant licensing authority in accordance with the official appeals procedure. The decision of the relevant regulatory body is final and binding on both parties.

All disputes will be resolved in accordance with the laws and jurisdiction stated in change88's international licence.

11. Limitation of Liability

change88 is not liable for any loss, whether direct or indirect, arising from the use of our platform unless such loss is caused by gross negligence or wilful misconduct on the part of change88.

The platform is provided on an "as is" basis and change88 makes no warranty regarding continuous availability, accuracy of information or fitness for a particular purpose. Service disruptions caused by factors beyond our control — including internet outages, third-party server failures, or force majeure — do not give members any right to claim compensation.

• change88 is not liable for losses arising from betting decisions made by members.
• Any funds lost as a result of a member's negligence in maintaining account security are outside the liability of change88.
• change88's maximum liability in any circumstance is limited to the total amount deposited by the member in the 30 days preceding the disputed event.

12. Contact Us

For any enquiries regarding these terms and conditions, or for account and transaction-related issues, the change88 customer support team is available to assist you 24 hours a day, 7 days a week in Malay and English.

• Live Chat: Available 24/7 directly on the change88 platform.
• Email: [email protected]

We are committed to providing accurate and thorough responses to every enquiry. Please include your account number and a detailed description of the issue you are facing to help speed up the resolution process.