Privacy Policy change88
We prioritise the security of every member's personal information. This document explains how change88 collects, uses, stores and protects your data in line with industry best practices.
Six Pillars of Data Protection
change88 manages member information based on the following principles, without exception.
Continuous Security
All member data is encrypted using SSL technology during transmission and storage, ensuring your information is protected at all times.
Privacy First
We do not sell, rent or share member personal information with third parties without explicit consent, except where required by law.
Member-Owned Control
Every change88 member has the right to access, correct or request deletion of their personal data. This process is handled by our support team.
Secure Storage
change88 servers are protected by a layered security system monitored around the clock to prevent any unauthorised access.
Full Transparency
Any changes to this Privacy Policy will be communicated to members via email or an in-account notice before they take effect.
International Compliance
Our privacy practices align with the international licensing standards held by change88, ensuring comprehensive protection across borders.
1. Introduction and Scope
change88 is an online gambling platform operating under international licensing and provides online slots, live casino, sports betting and various other games to players in Malaysia. This Privacy Policy explains how we manage personal information collected from members and visitors to the change88 website.
This document applies to all individuals who register as a change88 member, use any of our services, contact customer support or browse our website. By creating an account or using this platform, you confirm that you have read, understood and agreed to this Privacy Policy.
change88 services are only available to individuals aged 21 and above. We do not knowingly collect or process personal information from individuals below that age.
2. Information We Collect
change88 collects information needed to provide a safe, responsible service that meets licensing requirements. This information is divided into two main categories:
2.1 Information Provided Directly
- Full name as stated on your identity card (MyKad) or passport
- Date of birth for age verification (21 and above)
- Email address and mobile phone number
- E-wallet, DuitNow or FPX account information for deposit and withdrawal purposes
- Images of identity documents when required for account verification
- Information provided when contacting customer support
2.2 Automatically Collected Information
- IP address of the device used to access the platform
- Browser type and operating system
- Time, date and duration of game sessions
- Deposit and withdrawal transaction records
- Game and betting history within the platform
- Cookies data and related tracking technologies
We only collect information that is genuinely needed to operate the platform. Any data that is no longer relevant will be deleted in accordance with our internal retention policy.
3. How We Use Your Information
The information collected is used solely for legitimate purposes in the context of managing the change88 platform and providing the best experience to members. Specifically, we use your information to:
- Create and manage your member account on the change88 platform
- Process deposit and withdrawal transactions using your chosen payment method
- Carry out identity verification to comply with international licensing requirements
- Provide 24/7 customer support via live chat and email
- Send account-related information, promotions and relevant bonuses
- Detect and prevent fraud, money laundering and suspicious activity
- Maintain transaction records for accounting and licensing purposes
- Improve our services and overall user experience
- Comply with legal obligations and requirements from relevant authorities
4. Sharing Information with Third Parties
change88 does not sell or rent member personal information to any third party for marketing purposes. However, there are certain situations where sharing information is necessary:
4.1 Payment Service Providers
To process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrencies such as USDT, BTC and ETH, transaction information is shared with the relevant payment service providers. These providers are subject to their own privacy policies and security standards.
4.2 Game Providers
Third-party game operators that supply game content on our platform may receive the minimum technical data required to run those games. This does not include your financial information or identity documents.
4.3 Legal Requirements
We may disclose information to authorised authorities when required by law, court order or direction from our licensing regulatory body.
All third parties we work with are subject to data confidentiality agreements. They are not permitted to use change88 member information for any purpose other than those stated.
5. Data Security Measures
change88 implements multiple layers of technical and procedural security to protect member personal information from unauthorised access, loss, misuse or unintended disclosure:
- 256-bit SSL/TLS encryption for all data transmission between browser and server
- Passwords stored in hashed form using current cryptographic algorithms
- Two-factor authentication (2FA) available for all member accounts
- Continuous account activity monitoring to detect suspicious patterns
- Strict internal access controls — only authorised staff may access sensitive data
- Regular security audits by independent third parties
While we take reasonable precautions, no security system is perfect. We encourage every member to also take responsibility by choosing a strong password, not sharing login details, and reporting any suspicious activity to our support team promptly.
6. Use of Cookies
The change88 website uses cookies to improve functionality and user experience. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used:
- Session Cookies: Required to maintain your login session and ensure website navigation works correctly.
- Preference Cookies: Store your chosen settings such as display language and game preferences.
- Analytics Cookies: Help us understand how visitors use the website for internal improvement purposes.
- Security Cookies: Used to detect suspicious login attempts and protect member accounts.
You can control or block cookies through your browser settings. However, disabling certain cookies may affect some functions on the change88 platform.
7. Member Rights
Every change88 member has certain rights regarding their personal information. To exercise any of the rights below, please contact our customer support team via live chat or email.
Right of Access
You have the right to request a copy of the personal information we hold about you. This request will be processed within a reasonable timeframe.
Right of Rectification
If your information is inaccurate or out of date, you can request a correction through the account profile section or customer support.
Right of Erasure
You may request deletion of personal data under certain circumstances, subject to our licensing record retention obligations.
Right of Restriction
In certain situations, you may request that processing of your data be temporarily restricted while a dispute or request is being resolved.
Right of Portability
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time, and we will honour that request.
8. Data Retention Period
change88 retains members' personal information for as long as the account is active, or for as long as necessary for the purposes stated in this policy. Once an account is closed, we retain the relevant records for a period determined by our international licensing requirements, typically for several years.
Financial transaction records are kept for a longer period to comply with anti-money laundering (AML) requirements and licensing regulations. Once the specified retention period has ended, data will be securely deleted or anonymised.
9. Changes to the Privacy Policy
change88 reserves the right to update or amend this Privacy Policy from time to time based on changes in legislation, industry practices, or operational requirements. When significant changes occur, we will notify members via:
- A notice sent by email to the address registered on the account
- An announcement within the member account upon login
- An update to the "Last Updated" date displayed at the top of this document
Continued use of the change88 platform after those changes take effect will be considered acceptance of the amended terms. If you do not agree with the changes, please contact our support team for further guidance.
10. Contact Our Privacy Officer
If you have any questions or concerns, or wish to exercise your rights as described in this policy, please contact the change88 customer support team:
Questions About Privacy
Answers to questions frequently asked by change88 members about data protection.
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With strong data protection and 24/7 support services, your experience on change88 is always kept safe and fair.
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